In addition to our Salesforce customisation and development, Google Apps for Business, Hosted Zimbra Collaboration Suite, gateway email protection and MailShots email marketing services, Navicarta helps organisations to select, install and customise a range of powerful web 2.0 (‘cloud computing’) software applications.
The following are just a couple of examples of web-based applications which our clients are using. Please contact us with your specific requirements so that we can recommend and tailor a web-based software solution for your needs.
Project Management: Basecamp
For years project management software was about charts, graphs, and stats. And you know what? It didn’t work. Pictures and numbers don’t get projects done. Basecamp tackles project management from an entirely different angle: A focus on communication and collaboration. Basecamp brings people together.
Trusted by millions, Basecamp is the leading web-based project collaboration tool. At Navicarta we use Basecamp to manage all our web development projects and we recommend it to our clients who are looking for powerful yet easy-to-use software to share files, meet deadlines, assign tasks and centralise feedback.
Issue Tracking and Helpdesk Support: ZenDesk
Zendesk is a professional-grade customer support help desk system with a full-featured back end for your customer reps and support agents. With it, you can intuitively set up your service and support processes and quickly begin to collect online support requests through whichever means makes sense for your business. ZenDesk will even take care of integrating with and managing your emails.
In addition to email support, ZenDesk is also a complete online support portal for your customers and users that can be branded and made a part of your online presence. Publish your knowledge base, forums, FAQs and other content on the portal and tie directly into your ticket processing.